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Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how SNAX ("we," "us") collects, uses, shares, and protects your personal information when you use the Service. This policy applies to all Snack and Shopper accounts and to visitors of our website.

1. Information We Collect

You provide us:

  • Account data: email, password (hashed), display name, date of birth, city/region, sexual orientation, account type (Snack or Shopper).
  • Profile content: photos, 1-minute reels, bio, hobbies, career, education, income tier, height, "ingredients" and "warning labels."
  • Assessment data: answers to the Flavor Quiz, MBTI-style personality test, and Emotional Intelligence prompts, used to compute compatibility.
  • Communications: text messages, audio/video call metadata (not recorded content), review stamps, and support requests.
  • Payment data: handled by CCBill, our authorized payment processor. We store only a token/reference, plan tier, and billing status — never your full card number.

Collected automatically:

  • Device, browser, IP address (truncated where feasible), operating system, and coarse location derived from IP.
  • Usage data: pages viewed, vend events, tokens spent, session duration, error logs.
  • Cookies and similar technologies (see Section 5).

From third parties:

  • Payment status and chargeback flags from our payment processors.
  • Fraud, safety, and identity-verification signals from vendors we engage to keep the platform safe.

2. How We Use Your Information

  • Operate the Service and compute matches based on orientation, personality, and EI scores.
  • Verify accounts, enforce our Terms, detect fraud, and protect users.
  • Process payments, subscriptions, and token grants; issue refunds/refills where applicable.
  • Send transactional emails (billing, account, safety) and, with your consent, marketing emails you can opt out of at any time.
  • Improve the Service, including aggregate analytics and product research.
  • Comply with legal obligations and respond to lawful requests.

3. Sensitive Data

Sexual orientation and information you submit in your personality/EI assessments are sensitive personal data. We use it only to compute compatibility and display your profile appropriately. We do not sell it, and we do not use it for advertising. You can delete this data at any time from your account settings.

4. How We Share Information

We do not sell your personal information. We share it only:

  • With other users: your public profile, reels, and label information are visible to eligible matches inside the Service.
  • With service providers: hosting (Cloudflare, Supabase), payments (CCBill, Stripe), email delivery, analytics, moderation, and AI inference used for coaching features — all under confidentiality obligations and only to perform services for us.
  • For legal reasons: to comply with law, subpoenas, or court orders, or to protect the rights, safety, or property of SNAX, our users, or the public.
  • In a corporate transaction: as part of a merger, acquisition, or asset sale, with notice to you where legally required.

5. Cookies

We use strictly necessary cookies (session, security, age-gate acknowledgment) and, where you consent, analytics cookies. You can manage cookies in your browser settings.

6. Data Retention

We retain account data while your account is active and for a reasonable period after deletion to comply with legal obligations, resolve disputes, and enforce agreements. Billing records are retained for 7 years. Deleted reels and photos are removed from active storage within 30 days.

7. Your Rights

Depending on where you live, you may have rights to:

  • Access, correct, port, or delete your personal data.
  • Object to or restrict certain processing.
  • Withdraw consent (where processing is based on consent).
  • Opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising — SNAX does not engage in either.
  • Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email support@hmmsnax.online. We may need to verify your identity before acting on a request.

8. Children

The Service is strictly for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it and terminate the account.

9. International Transfers

We are based in the United States and process data there and in other countries where our providers operate. Where required, we rely on Standard Contractual Clauses or equivalent safeguards for cross-border transfers.

10. Security

We use industry-standard measures — encryption in transit, hashed passwords, role-based access controls, row-level security in our database — to protect your data. No system is 100% secure; we cannot guarantee absolute security.

11. Changes to This Policy

We will update this policy from time to time. Material changes will be announced in-app or by email at least 14 days before taking effect.

12. Contact & Data Protection Officer

Email support@hmmsnax.online. Postal: Daquan Group, LLC, Attn: DPO, Orlando, FL.