←SNAXLegal

Billing & Support

Last updated: July 22, 2026

This page explains how SNAX charges appear on your statement, how to cancel a subscription, and how to reach customer support. It supplements our Terms of Use.

1. Billing Provider

SNAX uses CCBill as its exclusive authorized payment processor. CCBill is a PCI-compliant merchant service that has securely handled adult-oriented subscription billing since 1998. All payment card data is collected, tokenized, and stored by CCBill — SNAX never sees or stores your full card number.

2. Billing Descriptor

Charges from SNAX will appear on your credit-card or bank statement as:

  • CCBill*SNAX (or a similar CCBill descriptor)

If you see a charge you don't recognize, please contact us before disputing it with your bank — we can almost always locate the transaction and resolve it faster than a chargeback.

2. Plans & Pricing

Current shopper plans (all prices in USD):

  • Snack Pack — 300 SNAX Coins / month — $12.99
  • Snack Crate — 900 SNAX Coins / month — $24.99
  • VIP Vending — 1,500 SNAX Coins / month — $39.99

À la carte SNAX Coin refills:

  • Single — 100 SNAX Coins — $4.99
  • Duo — 300 SNAX Coins — $9.99
  • Party Pack — 500 SNAX Coins — $14.99

Snack (product) accounts are free and receive 100 SNAX Coins per month upon verification. Verified Snack account holders who wish to browse must upgrade to a paid Shopper subscription.

3. Auto-Renewal

Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. You will be charged on the same day each month (or the last day of the month for shorter months). We will attempt to notify you before any price change.

4. How to Cancel

  1. Sign in to SNAX.
  2. Open Settings → Billing.
  3. Click Cancel Subscription and confirm.

Cancellation takes effect at the end of the current billing period. You keep access to paid features until then. You can also cancel by emailing support@hmmsnax.online or, for CCBill-processed transactions, through the CCBill Consumer Support portal at support.ccbill.com.

5. Refunds

SNAX Coins (tokens) are final sale. Once purchased, granted, or spent, tokens are non-refundable and non-transferable outside of the in-app gifting feature, except where required by applicable law.

Subscription plans (Snack Pack, Snack Crate, VIP Vending) may be refunded in full within 30 days of the charge. To request a refund, email support@hmmsnax.online with the email on your account and the approximate charge date. Cancelling a subscription stops all future renewals; charges older than 30 days are not eligible for a refund.

6. Chargebacks

Filing a chargeback without first contacting support may result in immediate account suspension and forfeiture of remaining SNAX Coins. Please reach out first — we're happy to help.

7. Customer Support

  • Email: support@hmmsnax.online (support, safety, abuse, privacy, DMCA)
  • Postal: Daquan Group, LLC, Orlando, FL

For CCBill billing questions specifically, you can also reach CCBill Consumer Support 24/7 at support.ccbill.com or 1-888-596-9279.